Contact information
Contact Us
Need help with an order, product, or delivery question? We’re happy to help.
You can contact The Prep Shelf by email at:
Please include your order number if your message is about an existing order, as this helps us find your details faster.
Response Time
We aim to reply within 1–2 working days.
During busy periods, launches, weekends, or public holidays, replies may take slightly longer.
Order Questions
If you’re contacting us about an order, please include:
- Your full name
- Your order number
- The email address used at checkout
- A short description of the issue
Damaged, Faulty, or Incorrect Items
If your item has arrived damaged, faulty, or incorrect, please include:
- Your order number
- A photo of the item
- A photo of the packaging, if possible
- A short description of the issue
This helps us review the problem and arrange the best solution.
Shipping Questions
For delivery times and shipping information, please visit our Shipping Policy page.
Returns & Refunds
For return requests, refund information, or damaged item support, please visit our Returns & Refunds Policy page.
Business Hours
Our usual support hours are:
Monday to Friday
9:00am – 5:00pm
Messages sent outside these hours will be answered as soon as possible on the next working day.