Shipping policy

Shipping Policy

At The Prep Shelf, we aim to make your order process simple, clear, and reliable. Below you’ll find information about how we process and ship orders.

Order Processing

Orders are usually processed within 1–3 working days after your order is placed.

During busy periods, product launches, supplier delays, or public holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

Delivery Times

Estimated delivery time is usually:

7–14 working days

Some products may arrive sooner, while others may take slightly longer depending on supplier availability, product location, and courier delays.

Please note that delivery times are estimates and are not guaranteed.

Shipping Locations

We currently ship to customers within the United Kingdom.

Shipping Costs

Shipping costs are shown at checkout before you complete your order.

From time to time, we may offer free shipping promotions. Any active shipping offers will be clearly shown on the website or at checkout.

Multiple Items in One Order

If you order more than one item, your products may arrive in separate parcels. This can happen because some items may be shipped from different suppliers or warehouses.

You will not be charged extra shipping because items arrive separately.

Tracking Information

Where tracking is available, tracking details will be sent to you by email once your order has been dispatched.

Please allow a little time for tracking information to update after dispatch, as courier systems do not always update immediately.

Incorrect Shipping Details

Please make sure your shipping address is correct before placing your order.

If you notice a mistake, contact us as soon as possible. We will do our best to update the address before your order is processed, but we cannot guarantee changes once the order has been dispatched.

The Prep Shelf is not responsible for orders delivered to an incorrect address provided by the customer.